Support
We aim to reply within 2 business days.
In the app
Open Profile, then Help & Support. It is the fastest route, because it carries the account details we need. An AI assistant answers first and can hand you to a person at any time; see the AI support policy.
By email
Reporting someone
Every profile and chat has a report option. Reports are reviewed, upheld reports add strikes to the account, and strikes lead to bans of up to 90 days. Anything involving a minor is removed permanently.
If you feel unsafe
If you are in immediate danger, call 911 first. Then report the account in the app so we can act on it. If someone is asking you for money, read how to spot a romance scam.